CLC Alpine Centre

• Masks must be worn in certain confined spaces, including entrance halls and Reception areas. CLC World recommends guests have a mask with them at all times during their holiday as entry may be refused to certain establishments without one.
• It is compulsory to wear masks on public transport.
• Taxis – a maximum of 2 people allowed per standard taxi and 4 in the larger people carrier. Masks must be worn.

• Guests will fill out registration form in advance and return it by email before arrival.
• Guests will receive required information about the resort and surrounding area in advance.
• Only one member of the party will go to Reception, with all the passports of the group, to complete the check in process.
• Distance marks and a protection shield will be placed at Reception.
• Please follow directional signage once check in has been completed.

• The apartments are fully equipped with a personal kitchen and a supply of linen and towels.
• The apartments will be thoroughly cleaned and disinfected using approved cleaning products.
• Once the apartment has been disinfected there will be a seal on the door to be removed on entry by the guest. The cleaning will have taken place no earlier than 2 days before occupation.
• A number of soft furnishing items have been removed to increase hygiene protocol e.g. bed throws, cushions, rugs.
• The CLC World grocery welcome pack has been replaced with a hygiene pack.
• Guests can choose whether they require room cleaning during the stay or they would prefer a free drink in the restaurant.
• Linen changes or requests for other in-room requirements will be delivered to your door without staff entering.
• Please use the rubbish collection and recycling centres around the resort.
• Upon departure, place all linen and towels in the bath/shower for collection and leave the unit in as tidy a state as possible to facilitate the changeover before the arrival of the next guests.

• Seating within bars and restaurants is limited. Terrace capacity has been increased where possible to maximise the number of places available.
• Guests must remain seated and not approach or stand at the bar or service counters.
• Menus are disposable and will be replaced after each usage.
• A full takeaway service is available for those who prefer to eat in their own apartment or where there is no space available in the restaurant or bar.
• Guests are encouraged to use contactless payment or room charging to limit the use of cash on resort.
• There is no live evening entertainment during the initial opening period.

• CLC World maintenance and cleaning teams ensure communal areas are regularly cleaned and disinfected using approved chemicals.
• Areas of high contact are sprayed and disinfected frequently by the CLC World team.
• Hand sanitisers/gels are available throughout the resort. Guests are encouraged to wash hands regularly with soap and use the hand sanitisers/gels.

Lifts

• Hand sanitisers/gels are available on each floor. Guests are encouraged to use them before calling and entering the lift.
• Only one person, or one family, to use the lift at a time.

Sunbeds & Pools

• The pool area can be used by only one apartment either from 11:00-15:00 or from 16:00-21:00. A reservation at Reception is required.
• Sunbeds will be placed, within designated plots, according to the physical distance guidance of two meters.
• After every use of the pool, the pool area will be cleaned and sanitized.

• Excursions and activities are constantly reviewed. Up-to-date information on what is available can be found on notice boards on resort and on Your Guide.
• Activities and excursions can be booked at Reception.
• The use of table tennis and chess are to be booked at Reception.
• The children’s play room is closed. Plastic toys are available to from Reception.

• Check out time is 10am on day of departure.
• Guests will receive a pro forma invoice one day before departure.
• Luggage will be left in the designated check out luggage drop.
• Only 1 member of the group is to go to Reception to check out and adhere to physical distancing.
• We encourage guests to settle their bill on the night before departure where possible to speed up the check-out procedure.
• Guests are encouraged to use contactless payment when settling their account.